Forest Hills Office:
102-06 Metropolitan Ave.
Lower Level
Forest Hills, NY 11375

516 - 331 - 0516

Frequently Asked Questions

Q: Do we accept insurance?

A: Unfortunately, we do not accept insurance for payment of our services. Naturopathic medicine is not covered by health insurance in New York at this time. The current medical model does not fully recognize the strengths of preventative holistic medicine. Steps are currently being taken here in New York and across the country to give more recognition to naturopathic medicine. You may check with your insurance company to see if they offer out-of-network coverage for alternative or complementary care.
Fortunately, those individuals with a HSA (health savings account) or FSA (flexible spending accounts) are often able to use these plans toward naturopathic care. In these cases, we can provide you with necessary paperwork and itemized receipts. You should check with your HSA or FSA Provider for more information and specific rules.Contact your provider/employer for more information

Q:What are some questions or topics the practitioners may ask during my first appointment?

A: Your practitioner will likely inquire regarding your present medical concerns, past medical history, family history, current diet and lifestyle, stress levels, current medications, and other components of overall wellness.

Q:Will I leave with items to begin my suggested treatment?

A: Yes, an individualized and customized care plan pertaining to your individual needs, which may include lifestyle recommendations, whole food nutritional supplements, homeopathic remedies, flower essences, herbal formulas etc. Occasionally, more research may need to be done before suggesting a care plan.

Q:Why are initial appointments so long?

A: Your initial appointment will be an in-depth review of your past and present medical history. We aim to obtain a full overview of who you are and what your needs are during this time. You can expect a discussion that looks beyond your presenting symptoms to the overall picture of your health, in order to best determine the best possible treatment for you. We will ask about your long-term expectations while working with our clinic, as well as considering your current lifestyle choices and habits and how they relate to your current state of health. The lengthy appointments are just the nature of more comprehensive holistic medicine.

Q:Do you sell products without an appointment?

A: We are not a retail distributor. We are not able to accept requests for supplements from non-patients.

Q:Do you have a Pediatric ND?

A: We are trained and comfortable treating kids. We request that all children also be under the care of a licensed pediatrician.

Q:What is your cancellation policy?

A: We have a 24 hour cancellation policy which means you must give notice 24 hour prior to your appointment that you will not be attending via voicemail, email, or speaking to a representative at the clinic.
In the event that 24 hours notice is not given we charge a $50 fee to the credit card we carry on file.

Q:Why is there a $50.00 charge to my card at the time of booking?

A:When we are booking your initial appointment we take a credit card to put on file in order to secure your slot. This charge is non-refundable, but will be applied to the initial cost of your appointment at the time of checkout. You may reschedule your initial appointment twice before losing this deposit.

Q:What happens if I am late for my appointment?

A: We typically do not allow late appointments. In the event that a patient will be late we must be informed in a timely manner. At that time it will be determined whether or not the appointment will stand or need rescheduling. In some cases there maybe time for an abbreviated visit.

Q:What are your success rates?

A:It depends on each client and their specific condition. We cannot offer specific numbers due to the fact that each individual responds differently to treatment. We have seen varying results based on how closely patients follow the care plan created for them. Each patient will see varying degrees of results based on their individual needs and commitment to achieving good health.